WE’RE HIRING!
We are a software company based in Dalton, GA, with an app that helps HVAC, Electrical, and Plumbing contractors price their services more effectively. Our mission is to help contractors and entrepreneurs implement proven processes that improve profitability and create long-term stability.
We provide a suite of sales and communication systems used by companies worldwide, along with comprehensive coaching and training programs to help them maximize results.
CHECK OUT THE POSITIONS AVAILABLE BELOW! (Click to open)
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Member Experience Manager
We’re Hiring: Member Experience Manager
Location: Dalton, GA (in-office preferred)
The New Flat Rate is looking for a results-driven Member Experience Manager to lead the day-to-day operations of our Member Experience Team—the department that works directly with our customers every day. This is a leadership role for someone who thrives on accountability, data, and results, and who can directly manage and inspire a team to consistently perform at their best.
What You’ll Do
- Lead, motivate, and hold accountable a dynamic Member Experience team.
- Influence and inspire — people naturally follow your leadership.
- Use reports and data to track performance, identify trends, and set the pace for growth.
- Design success metrics, monitor KPIs, and use performance dashboards to coach the team and guide executive decisions.
- Motivate the Member Experience team to achieve their monthly sales goals.
- Make key operational decisions around member success and service packages.
- Collaborate with Sales, Training, and Product teams to ensure members are onboarded smoothly, supported consistently, and positioned for long-term success.
- Drive consistent outbound calls, follow-ups, and measurable team performance.
- Partner with company leadership to refine processes and scale the department as we grow.
- Cast the vision of the company’s owners to the Member Experience team while leading them to hit targeted goals.
What We’re Looking For
- Strong leadership experience — you’ve managed teams and earned their respect.
- Influential personality — you’re the type of leader people want to follow.
- Data-driven mindset — you love analyzing reports and using numbers to motivate.
- Ability to balance customer satisfaction with company goals.
- Competitive, motivated, and ready to grow into a Director or VP role.
Why Join Us
- Competitive pay + benefits (health, dental, vision, 401k).
- Paid time off and holidays.
- Professional development opportunities (training, workshops, conferences).
- A values-driven culture (Innovative, Helpful, Driven, Ambassadors).
- A company where leadership opportunities are expanding.
- The chance to directly impact small business owners and their teams nationwide while advancing your own career.
If you’re ready to lead with influence, drive results with data, and grow into a senior leadership role, we’d love to meet you. Apply today and help shape the future of The New Flat Rate.
Job Type: Full-time
Pay: $75,000.00 – $85,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Please share your DISC profile type.
Work Location: In person
Apply Now -
Assistant Project Manager
All about you! You’re looking for a new challenge where you feel confident your administrative abilities will be noticed and appreciated.
With a keen eye for detail and a great attitude, you love to work within a team environment to serve and support your teammates. You are happiest when you have time to design spreadsheets for strategic project management and are also a wiz with PowerPoint.
Your typing speed is 60+WPM and your competitive nature loves to prove you can be faster.
With excellent verbal and writing skills, you despise typos in communication and love the pursuit of excellence.
If that’s you, you will be responsible for all project direction, planning, completion, and financial outcome. In order to succeed in this position, the candidate must be organized and have excellent time management skills.
Responsibilities
- Manage all project documentation as directed by supervisor
- Prepare project schedule and manage deadlines
- Assist with estimation and bidding processes
- Effectively communicate project progress to key stakeholders
Qualifications
- Bachelor’s degree or equivalent
- 1 – 2 years’ of relevant experience
- Strong organizational skills
Benefits
>Health insurance
>Employer paid childcare
>Vision/Dental contribution
>Gym membership contribution
>PTO
>Maternity/Paternity Leave
>Steady 8am-5pm work week in office = Dalton, GA
>Paid holidays
>Annual Christmas Bonus
>401k Plan
>5 Year Company Profit Share
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Business Coach / Training Apprentice
POSITION: The New Flat Rate is searching for a hands on trainer to work with our Onboarding and Training Department to be responsible for the successful implementation and training of our new members. This role will start as an Apprentice and work alongside our Vice President to learn about our full onboarding process, our scripts, our software, and the member program. Ultimately this position will be responsible for the certification of our members.
ESSENTIAL JOB FUNCTIONS:- Train and review new members abilities to perform expected levels of member tasks such as understanding the scripts, the warranty process, the tools available, and navigating through the software system
- Train the members on the utilization and proper application of core principles
- Conduct ride-alongs
- Establish relationships with members
- Participates in meetings that relate to the training or onboarding and implementation of our members
- Communicate regularly with Vice President and Training team to ensure all requirements are being met through training
- Assist management in member retention efforts through ongoing training, communication, and attention to member issues and concerns
- Demonstrate competence and compliance with Standard Operating Procedures and the Employee Handbook.
- Obtains and maintains thorough understanding of company procedures and policies, and company standards
- Demonstrates a commitment to serve, organization, and professionalism through appropriate conduct and demeanor at all times.
- Adheres to and exhibits our core values : Honesty, Integrity, and Common Sense
- Any other duties as required by Supervisor.
SUPERVISORY RESPONSIBILITIES: N/A
PHYSICAL DEMANDS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to view video display terminal images for extended periods of time
- Ability to operate a computer keyboard and telephone
- Ability to sit for extended periods of time
- Ability to stand for extended periods of time
- Ability to lift, tug, pull up to seventy (70) pounds.
QUALIFICATION REQUIREMENTS:
- Must be willing to travel up to 50% of the time
- Must demonstrate a strong work ethic, excellent communication and organizational skills
- Experience in coordinating and developing training content
- Fluent English skills
- Ability to connect company guiding values to concepts and content of training classes and consistently model them
- Experience providing job training and skills development
- Demonstrated strong interpersonal and communication skills (verbal and written) with the ability to work effectively across a wide range of industries
- Demonstrated excellence in relationship building with working partners; including peers, customers, and suppliers while demonstrating a strong customer focus
- Be able to multi-task in a fast-paced environment and prioritize duties with limited supervision
- Good working knowledge of Microsoft Office suite
- Plus : Past work in skilled trades industries and mechanical aptitude
If you are interested in taking the next step to possibly qualify for a phone interview, please send your cover letter and resume to applicants@menupricing.com
The ideal candidate would be someone who enjoys learning and personal development, consistently striving to grow both personally and professionally.
Our work environment is fun, exciting and ambitious. We’re developing ideas and launching new products almost daily. The Training Apprentice is an extremely important position which sets the Training department up for success.
This position is full time and long term with growth opportunity.
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Business Development Manager
POSITION:
The New Flat Rate is searching for a Business Development Manager to join our team and help support the sales efforts in-house. The Business Development Manager will assist prospective customers over the phone and video conference by determining needs and presenting appropriate products and services.
The primary role of the Business Development Manager is to prospect for new clients by networking, cold calling, on-going follow up and communication, or other means of generating interest from potential clients. They must plan persuasive approaches and pitches that will convince potential clients to do business with the company.
ESSENTIAL SKILLS:- Core desire to follow a process to ensure new prospects are followed up with in a timely manner
- Strong organizational, interpersonal, written, and verbal communication skills required Demonstrated ability to adjust communication style to achieve excellent two-way exchange of information through all communication media: Email, Phone, Virtual Meetings, etc.
- Ability to relate to all levels of staff verbally and with written communication
- Strong critical thinking and problem-solving ability.
- Ability to encounter complex problems and formulate appropriate solutions in a timely manner
- Present a professional, enthusiastic attitude
- Scheduling and recording online meetings
- File management
- Strong computer skills, including good working knowledge of Microsoft Office
- Ability to readily absorb and understand technical product knowledge when engaging with customers and with others
ESSENTIAL JOB FUNCTIONS:
- Receive telephone calls and handle prospect-related questions
- Identify, qualify, and generate new business opportunities from new and existing customers in support of sales goals
- Follow up on tradeshow / expo leads to understand overall interest and set up online product demonstrations
- Demonstrate competence and compliance with Standard Operating Procedures and the Employee Handbook
- Track sales calendar
- Manage meeting schedule as needed
- Organize data from sales meetings / presentations to ensure timely follow up
- Obtains and maintains thorough understanding of company procedures and policies, Sales Team Operating Procedures, and company standards
- Demonstrates a commitment to serve, organization, and professionalism through appropriate conduct and demeanor at all times.
- Adheres to and exhibits our core values: Honesty, Integrity, and Common Sense
- Any other duties as required by Supervisor.
QUALIFICATION REQUIREMENTS:
- High School diploma or equivalent
- Must demonstrate a strong work ethic, excellent communication and organizational skills
- Experience with cold call lists and lead generation software
- Ability to travel up to 0-25% of the time
- Demonstrate basic knowledge of computer equipment and software (Word, Excel, and PowerPoint)
If you are interested in taking the next step to possibly qualify for a phone interview, please email your cover letter and resume stating why you are interested in this position and what you feel you can offer our company along with your resume to applicants@menupricing.com. No phone calls please.
>Use the subject line: Business Development Manager
The ideal candidate would be someone who enjoys learning and personal development, consistently striving to grow both personally and professionally.
Our work environment is fun, exciting and ambitious. We’re developing ideas and launching new products almost daily. The Business Development Manager is an extremely important position which sets the team up for success and takes place in a high activity, fast-paced environment.
This position is full time and long term with growth opportunity.
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Sales Associate / Account Specialist
POSITION:
The New Flat Rate is searching for an Account Specialist to join our team and help support the sales efforts in-house. The Account Specialist will assist prospective customers over the phone by determining needs and presenting appropriate products and services.ESSENTIAL SKILLS:
- Core desire to follow a process to ensure new prospects are followed up with in a timely manner
- Strong organizational, interpersonal, written and verbal communication skills required. Demonstrated ability to adjust communication style situationally to achieve excellent two-way exchange of information through all communication media: Email, Phone, Virtual Meetings, etc. Ability to relate to all levels of staff verbally and with written communication.
- Strong critical thinking and problem-solving ability. Ability to encounter complex problems and formulate appropriate solutions in a timely manner.
- Present a professional, enthusiastic attitude
- Scheduling and recording online meetings
- File management
- Strong computer skills, including good working knowledge of MS Office
- Ability to readily absorb and understand technical product knowledge when engaging with customers and with others
ESSENTIAL JOB FUNCTIONS:
- Receive telephone calls and handle customer – related questions
- Identify, qualify, and generate new business opportunities from new and existing customers in support of sales goals
- Follow up on tradeshow / expo leads to understand overall interest and set up online product demonstrations
- Demonstrate competence and compliance with Standard Operating Procedures and the Employee Handbook.
- Track sales calendar. Manage meeting schedule, as needed
- Organize data from sales meetings / presentations to ensure timely follow up
- Obtains and maintains thorough understanding of company procedures and policies, Sales Team Operating Procedures, and company standards
- Demonstrates a commitment to serve, organization, and professionalism through appropriate conduct and demeanor at all times.
- Adheres to and exhibits our core values : Honesty, Integrity, and Common Sense
- Any other duties as required by Supervisor.
QUALIFICATION REQUIREMENTS:
- High School diploma or equivalent
- Must demonstrate a strong work ethic, excellent communication and organizational skills
- Experience with cold call lists and lead generation software
- Ability to travel up to 0-25% of the time
- Demonstrate basic knowledge of computer equipment and software (word, excel, and powerpoint)
If you are interested in taking the next step to possibly qualify for a phone interview, please send your cover letter and resume stating why you are interested in this position and what you feel you can offer our company along with your resume to applicants@menupricing.com
No phone calls please.
The ideal candidate would be someone who enjoys learning and personal development, consistently striving to grow both personally and professionally.
Our work environment is fun, exciting and ambitious. We’re developing ideas and launching new products almost daily. The Sales Associate is an extremely important position which sets the team up for success.
This position is full time and long term with growth opportunity.
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Sales Director
Working Together:
We’re The New Flat Rate, the #1 Retail Pricing Generator for small to medium-sized service providers around the world. A leading cloud-based and mobile SaaS provider in the HVAC, Electrical, Plumbing, IAQ and Chimney industries. Our platform is focused on automating the sales cycle for our members so they can grow their businesses from a position of strength.
Trusted by field service companies in all 50 States plus four Provinces of Canada, our software helps bring new money into the trades to support entrepreneurship – Our system has poured over $2B in new revenue into these industries since 2011.
Want to take a closer look?
How You’ll Make a Difference:
- Leadership. Starting with Leadership, you’ll motivate and lead the sales team to expand their reach and follow up efforts through process development and training. You’ll also be on the sales front to not only support but also demonstrate sales strategy techniques and relationship building.
What We Offer:
- Total Compensation Package($100K+)
- Performance-Based Bonuses
- Health Insurance, PTO, Vision & Dental Contribution Plans
- 401k plus 5 year Profit Share program
- Maternity / Paternity Leave
- Company Paid Childcare
- Work-Life Balance
- Opportunities for Advancement and Professional Development
- A Sense of Purpose
- All Within a Culture of Honesty, Integrity, & Common Sense
Requirements?
The most important requirement for joining our team is a great attitude. If you bring the right attitude and willingness to learn, then you already have what it takes to be a part of one of the fastest growing companies in the contracting industry!
Essential Job Functions:
- Leadership – You’ll represent the sales team to leadership in our weekly Lead Team meetings
- You’ll manage and grow the sales team
- Automate processes to simplify the sales process
- Track, measure and be responsible for reaching sales goals
- Growth and strategy – continue and build upon the existing sales structure
- Identify, qualify, and generate new business opportunities from new and existing customers in support of sales goals
- Demonstrate competence and compliance with Standard Operating Procedures and the Employee Handbook
- Adheres to and exhibits our core values: Honesty, Integrity, and Common Sense
How You’ll Thrive:
- Generate new business opportunities through outbound cold calling campaigns, 60+ calls per day.
- Manage open Campaigns/Sequences via email, task and call completion.
- Contact and qualify in-bound leads, complete needs assessment and provide demo’s
- Identify client needs and suggest appropriate products/services.
- Proactively seek new business opportunities in the market.
- Stay up to date with new products/services and new pricing/payment plans.
- 20% Travel expected.
In Your Toolbag:
- A high school diploma is required, post-secondary education is preferred.
- Minimum of 2 years of experience in a lead or management role.
- Strong verbal and written communication skills.
- Excellent phone presence that easily connects to potential members.
- Experience with HubSpot preferred.
- Self-starter who has a desire to learn, grow and excel in their role.
- Typing speed of 50+wpm.
- PC or MAC proficient.
- Excellent in Microsoft Office including Word, Excel, Powerpoint.
Your Work Home:
Our headquarters is located in Dalton, GA. You can stand, sit, lay or swing while you work in our open-concept office or huddle in a cubicle – create the atmosphere you love. Yes, it’s true, some team members keep Christmas lights at their desk year-round and wall posters of Dolly Parton.
Apply Now!