HVAC + Electrical + Plumbing Contractors are loving The New Flat Rate!

“Up $400k with over 2 months to go this year! Loves the system, wouldn’t do anything else unless we offered something else!  Top plumber was a little skeptical at first, but first time he used TNFR, he sold a water heater for $2,795!”

Fred Ballard – AAVCO Plumbing & Heating

“We have stayed afloat because of TNFR. Had I not made a decision to change the way we financially operate, I am confident we would be struggling. Giving consumers choices is fantastic in our industry. Not something we have ever done. TNFR is a game changer.”

Stephen Quinn – JD Swallow Heating and Cooling

“A couple days in and it works exactly like you said or better. Therefore, we are very impressed. I’ve been in business for 30 years, and you have made the biggest change to how we operate in that time. Literally works like magic. We saw platinum the first day. All I can say, is that ya’ll are awesome.”

Brian Crosby – Airflow Air Conditioning & Heating / Melbourne, FL

"I’ve owned my company since 1991. No sales plan. I just winged it. I created a bunch of three-fold pamphlets and offered maintenance agreements for $89. People called because they knew I could get the job done. My business grew to include a dozen employees, but continued to lack a concrete path to sales. I was the only one I trusted to sell. Talk about the weight of the world on my shoulders. You can only spin your wheels so long."

Mike Hendrix – Hendrix Air/ Nahunta, GA

“One day after class, my first call was a furnace inspection/second opinion. I showed my customer the furnace cleaning page and they chose platinum. Win-win!”

Bob Dwyer – A Good Neighbor HVAC

“Every aspect of running a service business has become simple. For the first time in over 25 years in service everyone here at Penning PHCE is happy! As one tech said, Well, the stress is off!” Yes, it is.”

Jim Penning – Penning PHCE/ Grand Rapids, MI 49548

“Wow, The New Flat Rate has made us more profitable because the system allows our customers to choose options that are better for them and ultimately better for us. It’s magical. In the past, techs would always feel pressured to find more work in a home to get a larger ticket. Now we give the options on the issue we were called out for. TNFR makes higher tickets without a sales approach.”

Bob Auchinachie – Auchinachie Services/ Binghamton, NY 13901

“Most of our customers are much happier with the menu pricing as opposed to our old flat rate system. The callbacks are much lower, the upset customers are much lower, & the positive reviews are continuously adding up. The program works as described & has multiplied our ticket averages several times over. We are excited to start the new year with a well-trained TNFR staff of technicians ready on staff. This program works equally as well with our HVAC, electric, & plumbing technicians within our company.”

Jim Burke – American Air HVAC, Electric, Plumbing /Grove City, OH 43123

“Because of TNFR, 37 people have job security and can support their families. We have never had this many customers calling in or posting reviews bragging about how great of service they received,”

Keith Hilligoss – Air Solutions / Sand Springs, OK 74063

“Thanks for all your help. I can’t tell you how impressed I am with your team there. Best customer service and assistance I have ever received from a partner in development of sales and strategies.”

Mark McGoon – On Time Elmer / San Antonio, TX 78233

“We used to charge $525 to replace in warranty coils because we felt responsible that we were the ones that sold it.  Now that we follow the TNFR warranty system we have techs getting silver and higher options for $2300 and more with happier customers! Wow!!  This system is working great!”

Russel Klara – R&B Climate Control/ Fort Mill, SC 29716

“Just spoke with Shane at Gary’s Plumbing. They are doing really well. Their plumbing sales are up. Still overcoming pricing concerns from a couple of techs.  Last month they did 200k in plumbing sales (which puts a slow month into the top 4 sales months for them). They can’t wait till summer. Their techs are going home early because work is slow and they are still making more money than they used to.”

Gary Gibb – Gary’s Plumbing/ Ferndale, WA 98248

“Much easier on communicating the faults. We finally make money on warranty work! It’s much easier with consistency with the customers.”

Nathan Copeland – Copeland & Son/ Nashville, TN 37211

“I attended the training...  During the whole day, I was continually going over the script in my head and getting more comfortable each time.  First call on Thursday was an A/C tune up, found a blower motor which had a ton of play in the bearings and thought, well, no time like the present to get this thing started!  Grabbed the iPad and started by simply doing the script and reading the top option.  Guess what I said next?  Yep that’s right, “What should we do?”  The wife said, “I sure don’t want the cheap fix!” The husband looked at the iPad and said, “I want that one”, and points to the Platinum!

I just had a simple blower motor replacement go from a $550.00 repair to a $1,650.00 PLATINUM!”

James Haugen –   Priority Heating & Cooling  / Woodbury, MN 

“How could I not go with a company that has a money-back guarantee?! Becoming a member of The New Flat Rate is one of the best business decisions we’ve made in 25 years! All the pressure of pricing went away. We virtually get no more calls from customers saying, “You charged me too much!”. Allowing the customer to choose has allowed them to spend what they have…$200 or $2000.”

“My initial investment was paid for within the first 90 days of using the system. The technicians can now focus on fixing the problem, not selling an item. Hands down the warranty! The New Flat Rate’s warranty covers the most simple to more difficult repairs. It’s designed so that the warranty increases with the more repairs the customer chooses. It gives the customer peace of mind and gives us more customer retention and loyalty. We have customers that will never choose another company to do their repairs or replacements again.”

BobTom Lawson – Advanced AC / Bossier City, LA